Information We Collect

We collect different types of information depending on how you engage with our services. Some of this happens automatically when you visit our website, while other information you provide directly when enrolling in courses or contacting us.

Personal Information You Provide

When you sign up for our courses or get in touch with us, we collect:

• Your full name and contact details (email address, phone number)
• Postal address for course materials or certificate delivery
• Payment information processed through secure third-party providers
• Educational background and experience level for course placement
• Learning preferences and goals to customize your experience
• Communication history when you reach out for support

Automatically Collected Information

Our website collects technical data to improve your experience:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited, time spent, and navigation patterns
• Referring websites and search terms used to find us
• Course progress and completion data for enrolled students

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our financial modelling education services.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption protocols and security measures to protect against unauthorized access, alteration, or disclosure.

Our security practices include:

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Secure backup systems with encrypted storage
• Employee training on data protection and privacy practices
• Multi-factor authentication for administrative access

Despite our best efforts, no system is completely secure. If we detect any breach that compromises your data, we'll notify you and the relevant authorities as required by Australian law.

Sharing Your Information

We only share your data with trusted third parties who help us deliver our services. These partners are contractually required to protect your information and can't use it for their own purposes.

Service Providers We Work With

• Payment processors for secure transaction handling
• Cloud hosting services for platform infrastructure
• Email service providers for course communications
• Analytics tools to understand how students use our platform
• Certificate issuing services for course completion credentials

We may also disclose information when legally required, such as responding to court orders, government requests, or protecting our legal rights. But this only happens when we're genuinely obligated to do so.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights – we've built systems to make them easy to exercise.

To exercise any of these rights, contact our privacy officer using the details at the bottom of this page. We might need to verify your identity before processing certain requests.

Cookies and Tracking

We use cookies and similar technologies to make our website work properly and understand how people use it. Most are essential for basic functionality, while others help us improve the experience.

Types of Cookies We Use

• Essential Cookies: Required for login, course access, and secure browsing. These can't be disabled.
• Functional Cookies: Remember your preferences like language settings or video playback position.
• Analytics Cookies: Help us understand which pages are popular and how students navigate the platform.
• Performance Cookies: Monitor loading times and technical issues to maintain service quality.

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use cookies for targeted advertising or tracking across other websites.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy. Different types of data have different retention periods based on legal requirements and business needs.

After these periods, we securely delete or anonymize your data so it can no longer identify you. Some aggregated statistics might be retained for research purposes, but these contain no personally identifiable information.

International Data Transfers

Your data is primarily stored and processed in Australia. However, some of our service providers operate internationally, which means your information might be transferred to servers in other countries.

When this happens, we ensure these providers maintain equivalent privacy protections through:

• Contractual data protection clauses requiring Australian-standard security
• Selection of providers in countries with adequate privacy frameworks
• Regular audits of international partners' data handling practices
• Encryption during transfer and at rest regardless of location

If you're concerned about where your data is stored, contact us for specific information about our current service providers.

Children's Privacy

Our courses are designed for adults and working professionals. We don't knowingly collect information from anyone under 18 years of age. If you're a parent or guardian who believes your child has provided us with personal information, please contact us immediately so we can delete it.

For students aged 16-17 who wish to enroll, we require verifiable parental consent before processing any registration or payment information.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify enrolled students via email and post a notice on our website.

The effective date at the top of this document shows when the current version came into effect. Previous versions are available upon request if you want to see what changed.